BACON’S POLICY AND PROCEDURES
It is our desire at Bacon’s Furniture, Lane Home Furnishings and Thomasville Home Furnishings to provide our customers with the finest quality furniture at the lowest prices. Our policies and procedures have been refined from years of experience, allowing us to provide maximum discounts and excellent service simultaneously. This process ensures the type of enthusiastic customer satisfaction that gains your confidence and allows us to continue to grow by your patronage and referrals.
The following Policies and Procedures are for Bacon’s Furniture, Lane Home Furnishings and Thomasville Home Furnishings owned by Bacon’s Furniture.
Terms and payment
A 50% deposit is required for all custom ordered merchandise. Our drivers will collect the COD balance of each item at the time of delivery. If the customer delays delivery, a total payment of the remaining balance is due on merchandise available for delivery, to cover the cost of storage. In the event of a split shipment, the COD amount will include the balance on the items delivered as well as retaining a 50% deposit on the items left on order.
Cancellations and other Changes
Bacon’s Furniture does not special order any items on approval and we do not guarantee your pleasure of your selections, therefore we do not accept any cancellations. Once items are in production with a manufacturer the factory will not accept cancellations. However, if the item you request to cancel is deemed acceptable to Bacon’s inventory, we will restock the approved item at a 30% restocking fee if approved by management. This charge offsets incoming freight handling charges that we remain responsible for. We will gladly exchange items purchased from Bacon’s local stock merchandise if notified within 3 working days and the items are in the same condition as they were delivered. This exchange policy is forfeited by the customer if the product is damaged, stained, showing wear or is in any way not acceptable to management. Bacon's Furniture does not accept cancellations or refunds on any extended warranty plan purchased. Delivery fees are non-refundable. Cancellations will not be accepted on Outlet/Clearance merchandise, product sold “as-is”, discontinued or floor sample sales. Bedding and Mattress cancellations or exchanges will only be accepted when a mattress pad was included with the purchase.
For each visitor to the Sites, our web servers automatically recognize only information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Bacon's Furniture policy to maintain all Personal Information as confidential, and to use such Personal Information only for the following purposes:
Customer Responsibility
Measurements should be taken at the time of selection, to determine that the items will fit through existing doors, hallways, etc. Please have area prepared for delivery and free of obstacles that may cause injury, including appliances and audio equipment, etc. Bacon’s will not be held responsible for moving customer’s personal property.
It is the customer’s responsibility at the time of delivery to inspect each item. If you are dissatisfied with an item, please make note of it on the delivery paperwork. Our service department will call the customer within 48 hours to schedule a service call. We will review the discrepancy then forward this information to our factory representative to determine the need for repair or replacement.