BACON’S POLICY AND PROCEDURES
It is our desire at Bacon’s Furniture to provide our customers with the finest quality furniture at the lowest prices. Our policies and procedures have been refined from years of experience, allowing us to provide maximum discounts and excellent service simultaneously. This process ensures the type of enthusiastic customer satisfaction that gains your confidence and allows us to continue to grow by your patronage and referrals.
Terms and payment
A 50% deposit is required for all orders. Our drivers will collect the COD balance of each item at the time of delivery. If the customer delays delivery, a total payment of the remaining balance is due on merchandise available for delivery, to cover the cost of storage. In the event of a split shipment, the COD amount will include the balance on the items delivered as well as retaining a 50% deposit on the items on back order.
Customer Responsibility
Measurements should be taken at the time of selection, to determine that the items will fit through existing doors, hallways, etc.
Please double check the size of stairwells, elevators, and other areas leading to the home and area that the furniture will be placed. Please have area prepared for delivery and free of obstacles that may cause injury, including appliances and audio equipment, animals, etc. Bacon’s employees are not allowed to move customer's personal property and can not be held responsible for moving customer’s personal property.
It is the customer’s responsibility at the time of delivery to inspect each item. If you are dissatisfied with an item, please make note of it on the delivery paperwork. Our service department will call the customer within 48 hours to schedule a service call. We will review the discrepancy then forward this information to our factory representative to determine the need for repair or replacement.
Cancellations and other Changes
Bacon’s Furniture does not special order any items on approval and we do not guarantee your pleasure of your selections, therefore we do not accept any cancellations. Once items are in production with a manufacturer the factory will not accept cancellations. However, if the item you request to cancel is deemed acceptable to Bacon’s inventory, we will restock the approved item at a 25% restocking fee if approved by management. This charge offsets incoming freight handling charges that we remain responsible for.
We will gladly exchange items purchased from Bacon’s local stock merchandise if notified within 3 working days and the items are in the same condition as they were delivered. This exchange policy is forfeited by the customer if the product is damaged, stained, showing wear or is in any way not acceptable to management.
Bacon's Furniture does not accept cancellations or refunds on any extended warranty plan purchased. Delivery fees are non-refundable. Cancellations will not be accepted on Outlet/Clearance merchandise, product sold “as-is”, discontinued or floor sample sales.
Bedding and Mattress cancellations or exchanges will only be accepted when a mattress pad was purchased and used with the purchased mattress.